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Invoicing and Billing Policy

Invoicing frequency

In general, Cantor Access Incorporated issues invoices by email at the end of each month for services performed during that month, plus travel costs, actual expenses, and applicable taxes.


Fees

I charge a flat-fee for one-on-one training sessions. Each session is about two hours long. The flat-fee covers: email and telephone support between sessions; summaries emailed to the client; and updates to management. During training sessions, I configure hardware and software, adjust workstations, troubleshoot technical issues, and create basic computer customizations.

I charge by the hour for all other assignments, including: accommodation and assistive technology assessments, Dragon command development, automation studies, macro scripting, and professional development.


Travel costs

I waive travel costs for assignments that involve round-trips of one hour or less.

For assignments that involve a round-trip of more than one hour, I bill actual travel time at 50% of our customary hourly fee.

If I drive, I add a per-kilometre charge that is roughly the same as the Government of Canada allowance.


Actual expenses

When preparing invoices, I itemize the actual expenses incurred while providing services.

Actual expenses include transportation, parking, shipping, and equipment purchased on behalf of a client. Overnight accommodations and meals may be charged for out-of-town assignments.

Before commencing an assignment, I provide an estimate of actual expenses that will be incurred while providing services.


Minimum billable time

The minimum time charge is 15 minutes. For consultations outside the office, the minimum time charge is three hours.

For assignments that involve out-of-town overnight stays, the minimum time charge is eight hours per day.

I do not charge for:


Discounts

I offer discounts to individuals or small organizations that cannot afford my regular rates.


Terms and late fees

Payment is due within 30 days after invoicing. A late payment charge of 1.5% monthly is applied to unpaid accounts 30 days after the bill date.


Payment methods

Accepted payment methods:

I do not accept payment by credit cards.


Changes to this Policy

Cantor Access Inc. reserves the right to modify or update this Policy at any time without prior notice. It was last updated on 23 January 2024.


For more information

Please send an email if you have questions about or want to comment on this Policy. You can expect to receive a reply within ten business days.