Accessibility is a right. People with any kind of disability — whether physical, sensory, cognitive, psychological, learning, or other — deserve the same level of service as anyone else.
We strive to ensure our services and resources adhere to principles of dignity, independence, integration and equal opportunity.
We provide digital information in formats that are accessible to as many people as possible. This web site conforms to WCAG 2.0 Level AA.
We provide print information in formats that are as accessible to as many people as possible. Upon a client's request, we will produce documents in a format that best matches their individual accessibility needs.
We are committed to communicating with people in ways that account for their abilities and disabilities. All staff and associates are expected to know how to interact with people with various types of disabilities.
We are committed to serving people who use assistive devices in ways that allow them to benefit from all of our services and resources.
All staff and associates are expected to understand the requirements of the Accessibility for Ontarians with Disabilities Act (2005) (AODA), and the requirements of the Customer Service Standard. Training includes:
This policy may be updated at any time without notice. We will make no changes to this policy before considering the impacts on people with disabilities. Any section of this policy that does not respect and promote the dignity and independence of people with disabilities will be amended.
Our goal is to provide exemplary accessible services. Comments on how well we are meeting this goal are welcome. Feel free to provide feedback on the accessibility of our services, or to seek clarifications about this policy.
You can expect to receive a reply within ten business days.
Updated: 1 January 2012.